Competitive Analysis Solutions How does your service delivery compare to the competition? What service standards are important to other companies in your industry? With Service Savvy's Smart Focus program, you get the competitive intelligence you need to stay ahead in today's market. Smart Focus is a program designed to evaluate and measure customer service and sales skills of the competition. The program can assess the competition's performance at varying levels of operations. Service Savvy works with you to design and customize your Smart Focus program to ensure it delivers measures important to your business initiatives. With Smart Focus, you get the head-to-head competitive comparisons of key service and sales skills. The results of the program reveal strengths and weaknesses in service delivery and sales behaviors at both your company and at competing companies. Smart Focus can also provide you with valuable information about the competition's sales tools, technology, promotions and service standards.