Guest Feedback Solutions Focus One will help you gain a comprehensive understanding of the service experienced by your guests against your ideal levels of service. It is about understanding the true guest experience. It is based on keeping important information from falling through the cracks and creating overall guest delight. Focus One is an incomparable mystery shopping solution designed to work the way your business does. At Service Savvy we view mystery shops as the first step in improving service within any organization. Detailed feedback and guest viewpoints provide a valuable baseline of service levels, enable businesses to target problem areas and highlight areas that can be praised and reinforced. Mystery Shops can be used in conjunction with other program components such as on-site consulting, training, publications and reward programs to maximize effectiveness. Evaluations are submitted online for prompt turnaround, automated reporting and timely distribution of results.